ORDERING:

HMCOMPUTER.com is live time updated, every item on the web site is assumed in stock or available. In rare cases, however, we may take your order and then discover that the product is not available for shipping (i.e., it is damaged or defective). In this case, we will notify you via e-mail that it is on back order and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered; HMCOMPUTER.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept Personal checks, Money Orders, Cashier Checks (in U.S Dollars only) pre-paid. When using these payment methods, please contact our sales representatives at (860) 953-5178 to place order. We will process your order once payment has been cleared. For international customer, wire transfer is recommended.
Please mail payment to:

HMCOMPUTER.com
Attn: Account Receivable
1142a New Britain Ave.
West Hartford, CT 06110

  Shipping:

In general, orders received by 3 PM (EST) will be processed and shipped out on the same business day or the next business day depends on stock availability. Most orders leave our warehouse within two business days after you place your order. After it is shipped, we e-mail you shipping details, including a tracking number. HMCOMPUTER.com must be notified of any Cancellation within 2 hours of placing the order by phone or email. If cancellation notice is sent to HMCOMPUTER.com after the order has been shipped, then the customer becomes liable for both the initial shipping charges and the return shipping charges.
Customers from outside of the United States as well as customers from Alaska and Hawaii please contact our sales representatives during our normal business hours to place orders. Higher shipping cost and custom duties may apply.
If you would like your order to be shipped to an address other than your bill to address, the alternate shipping address needs to be on file with the bank who issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.
Some items are not available for 2nd day shipping method. Customer may be contacted to offer alternate available shipping method with new shipping cost. ( For example, TV, Computer case etc...)

Risk of loss:

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier *Please verify quantity/condition and report any problems with the product/package within 24 hours of delivery. (Physical damage, incorrect product, etc..) Customer is responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Product(s) damaged in transit will only be executed after claim with the carrier has been settled.
WARRANTY INFORMATION:
There will be no returns & refund on opened printers, scanners, extended warranties, batteries, ac adapters, monitor, retail box items, hard drives, Software and special orders.
All Hard Drives and Retail Box Items are Direct Manufacturer Warranty.
HMCOMPUTER.com carries 14 days limited warranty on OEM processors and 6 moths limited warranty on OEM items effective as of invoice date. CPUs and memories are returnable for warranty replacement only. All software sales are final. No return for any opened software. All systems and Kits are supported and warranted as originally configured. Any software, hardware and accessories added by the user are not covered, and can void the warranty if installed improperly.
During the warranty period, HMCOMPUTER.com’ s liability is limited to repairing or replacing, at its option. Products, which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as determined solely by HMCOMPUTER.com, are not covered by this warranty. All warranties are voided on the product(s) with physical damages, broken warranty seals or assembly trace. Any alterations, additions, improvements or attachment to the product(s) not authorized in writing by HMCOMPUTER.com shall be deemed to be a waiver of this warranty by Buyer and shall render this warranty null and void. Warranty policy is not extended beyond the original buyer. The buyer should inspect the product(s) at delivery and should notify HMCOMPUTER.com of any defects or discrepancies, including wrong or missing items within 24 business hours of the receipt of the product(s). Product(s) is Defective On Arrival (DOA) should be reported to HMCOMPUTER.com within 2 business days of the receipt date. General warranty does not include software and we do not provide software support, software issues would not be covered. Should it become necessary to return the product, customers will pay the costs to return the item and HMCOMPUTER.com will pay the costs to ship the replacement. If the item returned cannot be repaired or exchanged, HMCOMPUTER.com reserves the right to replace the equipment with something similar, of equal or greater value.

 RETURN POLICY

* Return for Repair: If you encounter problems with a product within the warranty period, repair or replacement will be available when it becomes necessary to return back to us. Upon receipt of your return, it will be evaluated and tested for the specific problem you described. It will be at HMCOMPUTER.com’s sole discretion as to whether we repair or replace the return. If the product is found to be non-defective, a diagnostic fee of $15.00 and shipping charge may be assessed.
* Return for Refund
Refunds (does not include the shipping cost) minus 15% restocking fee is available within 14-days of receipt only, and will be credited back to your credit card account. All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, security seal, shrink wrap and all accessories. Do not mark or deface original manufacturer containers in any manner. There are two options.
For all Returns, please note:
• Software purchases are non-refundable
• Shipping charges are non-refundable
• Return shipping charges are at your expense
• Credit will only be issued after we have verified that the return has been received in the condition in which it was sent
And finally, we just would like to let you know that we will make every effort to provide complete customer satisfaction. Even for warranty, returns you can expect our same level of outstanding care and attention. We stand behind our products and we 100% committed to delivering world-class service.
For replacements, HMCOMPUTER.com ships back to the customer via UPS ground. This applies only to the continental US. In non-continental US and all International sales, customer pays for shipping both ways. If the customer wants faster returned services, the customer will have to pay for the difference between UPS ground and the customers selected method.

REQUESTING WARRANTY SERVICE
To request Warranty Service, you must contact HMCOMPUTER.com within the warranty period and inform us about the problem. To do so, please email to rma@hmcomputer.com or simply call us at (860) 953-5178. Once you contact us, we will first try to remedy the situation. In most cases a simple solution is close at hand. However, if we determine that Warranty Service is required, HMCOMPUTER.com will issue a Return Merchandise Authorization (RMA) number.
HMCOMPUTER.com will not process any warranty claim that has not been issued an RMA number. Any return without a RMA number issued will not be accepted.
You may choose any means of return shipping as you wish. Obviously the quicker it gets to us, the quicker we can perform the warranty service. It is recommended to use a carrier with a tracking service and insure your return shipment so that there is no danger of loss or of further damage to your laptop. However we must reiterate that whatever shipping method you choose will be at your expense.

Sending your return package:

Please follow the instructions below to ensure the safe transit of your return:
• Safely pack the return item. Please make sure that there is ample protective material around the item and any accessories.
• Write the RMA number on the outside of the box. Please note that we do not accept shipments without an RMA number. Packages that arrive without the RMA number will be returned.
• Call a carrier or drop off the box at the nearest shipping facility. We suggest you use FedEx, UPS or DHL to ship the item back to us. These companies provide you with a tracking number at the time of shipping so please keep that number as a proof that you sent the item back to us.
• Make sure that you insure the item for the amount of your original purchase price. It is your responsibility to make sure that we receive the item and that it arrives without any physical damage. If it gets lost or stolen or gets damaged during shipping, the insurance is the only way to get reimbursed.
• RMA number is only valid for 10 days from the date is issued, during which, the product(s) must be shipped back to the HMCOMPUTER.com for refund or replacement. All warranties are voided if products returned is insufficiently or improperly packaged. Products should be promptly returned to the following address with completed information:
1) Your name (as it appears on your order)
2) Replacement ship to address
3) Phone number that could be reached
4) A detail description of the reason for returning
5) Enclosed with a copy of the invoice
6) RMA# written clearly outside of the shipping box

RMA#_______
HMCOMPUTER.com
1142a New Britain Ave.
West Hartford, CT 06110

PRIVACY & SECURITY:

HMCOMPUTER.com IS COMMITED TO YOUR PRIVACY
Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, HMCOMPUTER.com, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. We may periodically make changes to this Privacy and Security Policy, which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.
WHAT INFORMATION DO WE COLLECT FROM YOU? WHY?
We May Collect Information Needed to Contact You Later:
If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection.

We May Collect Your Name, Address and Phone Number.
When you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information.

We use this information to complete, support and analyze your purchases from HMCOMPUTER.com and use of the HMCOMPUTER.com web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the HMComputer.com web site.

We May Collect Your Email Address.
We may request your email address, or other information needed to contact you online. We use it to complete, support and analyze your purchases from HMCOMPUTER.com and use of the HMCOMPUTER.com web site and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the HMCOMPUTER.com web site if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the HMComputer.com website.